个人简历

严基铉博士于2019年加入浙江大学管理学院，服务与运营管理系。他在韩国庆熙大学取得博士学位。他的研究兴趣有供应链管理，组织间关系和医疗服务评价，包括理论的构建和实证分析。他还积极地和其他领域的学者进行合作研究。
工作背景
助理教授，调查与卫生政策研究中心，东国大学，韩国，2018.4-2019.2
讲师，管理学院，庆熙大学，韩国，2016.3.-2016.6.(MBA)/2017.3.-2017.6.(研究生)
教育背景：
博士运营管理,庆熙大学,韩国,2017.2
硕士服务管理,庆熙大学,韩国,2012.2
学士管理学,庆熙大学,韩国,2010.2
教学与课程
Under discussion

研究领域

运营管理""

近期论文

Um,K.H.,&Kim,S.M.(2019).The effects of supply chain collaboration on performance and transaction cost advantage:The moderation and nonlinear effects of governance mechanisms.International Journal of Production Economics,217(Nov),97-111.
Seo,Y.J.,&Um,K.H.*(2019).The asymmetric effect of fairness and quality dimensions on satisfaction and dissatisfaction:An application of the Kano model to the interdisciplinary college program evaluation.Studies in Educational Evaluation,61(June),183-195.
Um,K.H.,&Lau,A.K.(2018).Healthcare service failure:how dissatisfied patients respond to poor service quality.International Journal of Operations&Production Management,38(5),1245-1270.
Um,K.H.,&Kim,S.M.(2018).Collaboration and opportunism as mediators of the relationship between NPD project uncertainty and NPD project performance.International Journal of Project Management,36(4),659-672.
Um,K.H.,&Kim,S.M.(2018).Application of Fairness Theory to Medical Tourists'Dissatisfaction and Complaint Behaviors:The Moderating Role of Patient Participation in Medical Tourism.Journal of Social Service Research,44(2),191-208.
Kim,S.M.,&Um,K.H.*(2016).The effects of ambivalence on behavioral intention in medical tourism.Asia Pacific Journal of Tourism Research,21(9),1020-1045.
Kim,S.M.,Um,K.H.*,Kim,H.Y.,&Kim,Y.H.(2016).Hospital career management systems and their effects on the psychological state and career attitudes of nurses.Service Business,10(1),87-112.