个人简历

孔兰兰，山东沂水人，江苏大学管理学院副教授。2016年毕业于韩国国立济州大学，获得管理学博士学位。到目前为止，发表相关学术论文10余篇，主持中国博士后科学基金项目1项、江苏省高校哲学社科基金项目1项、江苏大学高级专业人才科研启动基金1项，参与国家自然科学基金项目1项、江苏省社会科学基金基地项目1项、韩国国家研究基金委项目2项、韩国省部级项目1项等。
主持或参与的科研项目：
1.主持中国博士后科学基金项目，2017M611743，跨文化服务接触中文化智力对顾客感知服务质量的影响，2017.05-2019.05，在研。
2.主持江苏省高校哲学社科研究基金项目，2017SJB1066，跨文化情境下服务质量提升机制及策略研究，2017.09-2019.12，在研。
3.主持江苏大学高级专业人才科研启动基金，2018JDG012，服务人员文化智力对顾客感知服务质量的影响机制研究：基于跨文化情境下的情绪调节视角，2018.09-2021.08，在研。
4.参与国家自然青年科学基金青年项目，71804062，药品集团采购组织的服务价值实现机理与提升策略研究，2019.01-2021.12，在研，排名第二。
5.参与江苏省社会科学基金基地项目：新时代下江苏省中小企业创新支持体系演化路径及政策研究，2017.1.1-2018.12.31，在研，排名第四。
6.参与韩国国家研究基金委项目, 2014-1255, 通过收集济州方言的语音资料研究语调并开发教育、观光、文化项目，已结题。
7.参与韩国国家研究基金委项目，2013-0838，济州紫薯蛋挞商品的质量提升及消费市场扩展方案，已结题。
8.参与济州旅游局项目，2014-0791，针对济州入境外国游客及游轮游客的调研，已结题。

研究领域

"跨文化服务营销、内部营销"

近期论文

(1) The Moderating Effects of Salesperson’s Cultural Intelligence in Intercultural Sales Encounters, Journal of Distribution Science, 2017, 15(2): 85-94. (First author)
(2) The Mediating Effects of Multiple Self-leadership in the Links between Emotional Regulation Competence and Career Satisfaction, Journal of the Korean Data Analysis Society, 2017, 19(5): 2663-2679. (First author)
(3) The Interaction Effects of Perceived Intrusiveness through Emotions in Using Emoticons: Focusing on the Advertising Communication Perspective, Journal of Internet Electronic Commerce Research, 2017, 17(6): 355-375. (First author)
(4) The Mediating Effects of Basic Psychological Needs in the Links between Coaching Leadership and Contextual Performance, The Korean Leadership Quarterly, 2017, 8(2): 33-53. (Corresponding author)
(5) Mediating Effects of Basic Psychological Needs in the links Empowering Leadership and Proactive Behaviors: focused upon Korean and Chinese Employees, Korean Human Resource Management Research, 2017, 24(4): 33-60. (Cooperation Author)
(6) Multiple Mediating Effects of Work Engagement and Proactive behavior in the Links between Social Intelligence and Job Performance, Journal of Human Resource Management Research, 2016, 23(4): 55-80. (Cooperation Author)
(7) Mediating Effects of Pleasure in the Relationship of Brand Experience and Brand Attachment, Journal of Consumption Culture Research, 2015, 18(2): 89-117. (First author)
(8) The Relationship among Brand Experience, Pleasure, and WOM Intention toward South Korean and Chinese Users in Smartphone Brand, Journal of Internet Electronic Commerce Research, 2015, 15(3): 41-65. (First author)
(9) The Effects of the Value of LOHAS on Trust, Satisfaction, and Repurchase Intention: Focusing on the Moderating Effects of Altruistic Disposition, Journal of Korea Society of Culture Industry Research, 2014, 14(3): 9-22. (First author)
(10) The Relative Effects of Brand Origin and Country of Manufacture and Mediating Effects of Brand Attitude between Brand Origin, Country of Manufacture and Re-purchase Intention, Journal of Tourism & Industry Research, 2014, 33: 59-80. (First author)