个人简介

Academic QualificationsPh.D. in Hotel & Tourism Management, The Hong Kong Polytechnic University, Hong Kong (2014)M.Sc. in Management, University of Surrey, United Kingdom (2003)B.B.A. in Finance, University of Macau, Macau (2001)Related Working ExperiencesAssistant Dean (International and External Relations), Faculty of Business Administration, University of Macau (Apr 2019 – Present)Assistant Professor, Faculty of Business Administration, University of Macau (Aug 2014 – Present)Adjunct Visiting Assistant Professor – Centre for Macau Studies, University of Macau (Mar 2018 ~ Present)Lecturer, Faculty of Business Administration, University of Macau (Jan. 2014 – Jul 2014)Teaching Assistant, School of Hotel and Tourism Management, The Hong Kong Polytechnic University (Aug. 2010 – Dec. 2013)Research Officer, Institute for the Study of Commercial Gaming, University of Macau (Jan. 2008 – Jun. 2010)TeachingUndergraduate CoursesIntroduction to Gaming Management (IRTM2000)Casino Management (IRTM3003)Responsible Gambling (GAHM312)Professional Development in Convention and Hospitality Industry (IRTM4003)

研究领域

Online review researchSocial media marketingOnline consumer behaviorCognitive bias in gamblingTourism and gaming impactsTourist behavior

近期论文

Journal ArticlesChark, R., Lam, L. W., & Fong, L. H. N. (2020). Morning larks travel more than night owls? Chronotypical effect on travel frequency through novelty seeking, Tourism Management. 77, DOI: https://doi.org/10.1016/j.tourman.2019.104035 [SSCI, AJG4]Nong, Z. S., Fong, L. H. N., Fong, D. K. C., & Lam, D. (2020), Segmenting Chinese gamblers based on gambling forms: A Latent class analysis, Journal of Gambling Studies. 36, 141-159 [SSCI]Fong, L. H. N., He, H., Chao, M. M., Leandro, G., & King, D. (2019), Cultural essentialism and tailored hotel service for Chinese: The moderating role of satisfaction, International Journal of Contemporary Hospitality Management. 31(9), 3610-3626 [SSCI, AJG3]Zhang, X., Fong, L. H. N., & Li, S-N. (in press), The role of co-creation and place attachment in festival evaluation, International Journal of Hospitality Management. [SSCI, AJG3]Media coverage:戴言节事, 共同创造体验和地方依恋, June 23, 2019http://kuaibao.qq.com/s/20190623AZNIAZ00?refer=spiderChark, R., Fong, L. H. N., Tang, C. M. F. (2019), A room of one’s own: Need for uniqueness counters online WoM, Cornell Hospitality Quarterly. 60(3), 216-232 [SSCI, AJG2]Zhang, C. X., Fong, L. H. N., Li, S. N., & Ly, T. P. (2019), National identity and cultural festivals in postcolonial destinations, Tourism Management, 73, 94-104 [SSCI, AJG4]Fong, L. H. N., Chui, P. M. W., Cheong, I. S. C., & Fong, D. K. C. (2018), Moderating effects of social support on job stress and turnover intentions, Journal of Hospitality Marketing & Management, 27(7), 795-810 [SSCI, AJG1]Chan, I. C. C., Fong, D. K. C., Law, R., & Fong, L. H. N. (2018), State-of- the-art social customer relationship management, Asia Pacific Journal of Tourism Research, 23(5), 423-436. [SSCI, AJG1]Law, R., Fong, D. K. C., Chan, I. C. C., & Fong, L. H. N. (2018), Systematic review of hospitality CRM research, International Journal of Contemporary Hospitality Management, 30(3), 1686-1704. [SSCI, AJG3]Fong, L. H. N., Lam, D., & Fong, D. K. C. (2018). Controllable superstition and its relationship with enduring and behavioral involvement in gambling, International Gambling Studies, 18(1), 92-110. [SSCI]Media coverage:Gambling Research Exchange Ontario, The role of controllable superstition in gambling involvement, March 14, 2018.Fong, D. K. C., Fong, L. H. N., Chark, R., & Chui, P. M. W. (2018). The bias of size in gambling decisions: Evidence from a casino game, Cornell Hospitality Quarterly, 59(1), 78-84. [SSCI, AJG2]Media coverage:Management INK, The bias of size in gambling decisions: Evidence from a casino game hierarchy, November 17, 2017.L. H. N., Lam, L. W., & Law, R. (2017). How locus of control shapes intention to reuse mobile apps for making hotel reservations: Evidence from Chinese consumers, Tourism Management, 61, 331-342. [SSCI, AJG4]Media coverage:Pacific Asia Travel Association (PATA), Hotel Online, and 9 others,In control with mobile booking apps? September 24, 2018.Chan, I. C. C., Lam, L. W., Chow, C. W. C., L. H. N., & Law, R. (2017). The effect of online social reviews on hotel booking intention: The role of reader-reviewer similarity, International Journal of Hospitality Management, 66, 54-65. [SSCI, AJG3]Loi, L. T. I., So, A. S. I., Lo, I. S., & Fong. L. H. N. (2017). Does the quality of tourist shuttles influence revisit intention through destination image and satisfaction? The case of Macao, Journal of Hospitality and Tourism Management, 32, 115-123. [SSCI, AJG1]Fong. L. H. N., So, A. S. I., & Law, R. (2017). Exploring jaycustomer behavior and handling approach, International Journal of Contemporary Hospitality Management, 29(5), 1403-1425. [SSCI, AJG3]Fong. L. H. N., Lei, S. S. I., & Law, R. (2017). Asymmetry of hotel ratings on TripAdvisor: Evidence from single- versus dual-valence reviews, Journal of Hospitality Marketing & Management, 26(1), 67-82. [SSCI, AJG1]Law, R., Sun, S., Fong, D. K. C., Fong, L. H. N., & Fu, H. (2016). A systematic review of China’s outbound tourism research, International Journal of Contemporary Hospitality Management, 28(12), 2654-2674. [SSCI, AJG3]Fong, L. H. N., Fong, D. K. C., & Law, R. (2016). A Formative Approach to Modeling Residents’ Perceived Impacts of Casino Development, Journal of Travel & Tourism Marketing. 33(8), 1181-1194. [SSCI, AJG2]Wong, A. I., Fong, L. H. N., & Law, R. (2016). A longitudinal multilevel model of tourist outbound travel behavior and the dual-cycle model, Journal of Travel Research. 55(7), 957-970. [SSCI, AJG4]Sun, S., Fong, L. H. N., Law, R., & Luk, C. (2016). An investigation of Gen-Y’s online hotel information search: The case of Hong Kong, Asia Pacific Journal of Tourism Research, 21(4), 171-185. [SSCI, AJG1]Huang, Y., Fong, L. H. N., & Law, R. (2016). Concerns of integrated resort customers: Content analysis of reviews on TripAdvisor. e-Review of Tourism Research, 7. Retrieved from http://3ws1wk1wkqsk36zmd6ocne81.wpengine.netdna-cdn.com/files/2016/01/ ENTER2016_submission_8.pdf.Fong, L. H. N., So, A. S. I, & Law, R. (2016). Betting decision under break-streak pattern: Evidence from casino gaming, Journal of Gambling Studies, 32(1), 171-185. [SSCI] [Download the Article]Fong, L. H. N., Law, R., Tang, C. M. F., & Yap, M. H. T. (2016). Experimental research in hospitality and tourism: A critical review, International Journal of Contemporary Hospitality Management, 28(2), 246-266. [SSCI, AJG3]Leung, D., Lo, A., Fong, L. H. N., & Law, R. (2015). Applying the Technology-Organization-Environment framework to explore ICT initial and continued adoption – An exploratory study of an independent hotel in Hong Kong, Tourism Recreation Research, 40(3), 391-406. [AJG2]Law, R., Fong, L. H. N., & Fong, D. K. C. (2015). How useful are university rankings in tourism? Annals of Tourism Research, 54, 219-221. [SSCI, AJG4]Fong, L. H. N., Au, N., & Law, R. (2015). Recent research in Asia Pacific: The case of a professionally affiliated journal, Journal of Travel & Tourism Marketing, 32(3), 161-179. [SSCI, AJG2]Law, R., Leung, R., Lo, A., Leung, D., & Fong, L. H. N. (2015). Distribution channel in hospitality and tourism: Revisiting disintermediation from the perspectives of hotels and travel agencies, International Journal of Contemporary Hospitality Management, 27(3), 431-452. [SSCI, AJG3]Yap, M. H. T., Ineson, E. M., Tang, C. M. F., & Fong, L. H. N. (2015). Chinese hospitality students’ perceptions of diversity management, Journal of Hospitality & Tourism Education, 27(2), 60-68. [AJG1]Shani, A., Fong, L. H. N., Leung, D., Law, R., Gavriel-Fried, B., & Chhabra, D. (2014). Ethics of gambling? Tourism Recreation Research, 39(3), 453-486. [AJG2]Fong, L. H. N., Law, R., and Lam, D. (2014). An examination of factors driving Chinese gambler’s fallacy bias, Journal of Gambling Studies, 30(3), 757-770. [SSCI] [Download the Article]Leung, D., Li, G., Fong, L. H. N., Law, R., and Lo, A. (2014). Current state of China tourism research. Current Issues in Tourism, 17(8), 679-704. [SSCI, AJG2]Fong, L. H. N., Lee, H. A., Luk, C., & Law, R. (2014). How do hotel and tourism students select internship employers? A segmentation approach. Journal of Hospitality, Leisure, Sport & Tourism Education, 15, 68-79. [SSCI, AJG1] [Download the Article]Law, R., Fong, L. H. N., and Leung, D. (2013). Hospitality research in China: A review of publications in leading journals. China Management Studies, 8(3), 147-182So, S. I., Dioko, L. A. N., & Fong, L. H. N. (2012). Attracting divergent segments to a destination: Assessing segment compatibility by activities sought-a case study of Macao. Journal of Vacation Marketing, 18(4), 341-357. [SSCI, AJG1]Fong, D. K. C., Fong, L. H. N., & Li, S. Z. (2011). The social cost of gambling in Macao: Before and after the liberalisation of the gaming industry. International Gambling Studies, 11(1), 43-56. [SSCI]Ozorio, B., Lam, D., & Fong, H. N. (2010). The influence of individualism and uncertainty avoidance on per capita gambling turnover. International Gambling Studies, 10(3), 221-238. [SSCI]Fong, K. C., & Fong, H. N. (2009). Ten years after the handover: Retrospect and prospect of the development of Macau gaming industry. Hong Kong and Macau Studies, 16(Winter), 23-40, (in Chinese).Book ChaptersWang, E. Y., Fong, L. H. N., & Law, R. (2020). Review helpfulness: The influences of price cues and hotel class. In J. Neidhardt & W. Wörndl (Eds.), Information and Communication Technologies in Tourism 2020 (pp. 280-291). Cham: Springer International Publishing.Fong, L. H. N., Chan, I. C. C., Law, R., & Ly, T. P. (2018), The mechanism that links the implicit theories of intelligence and continuance of information technology: Evidence from the use of mobile apps to make hotel reservations. In Stangl, B. & Pesonen, J. (Eds.), Information and Communication Technologies in Tourism 2018 (pp. 323-335). Cham, Switzerland: Springer International Publishing.Fong, L. H. N. (2017). The effect of user-generated content on consumer responses in hotels and restaurants: A social communication framework. In Gursoy D. (Ed.) Routledge Handbook of Hospitality Marketing (pp. 551-561). London, UK: Taylor & Francis.Sun, S. Y. Y., Law, R., Luk, C., & Fong, L. H. N. (2017). Channels for searching hotel and travel information. In Schegg R. & Stangl, B. (Eds.) Information and Communication Technologies in Tourism 2017 (pp. 445-458). Switzerland: Springer International Publishing.Sun, S. Y. Y., Law, R., Schuckert, M., & Fong, L. H. N. (2015). An investigation of hotel room reservation: What are the diverse pricing strategies among competing hotels? In Tussyadiah, I. & Inversini, A. (Eds.) Information and Communication Technologies in Tourism 2015 (pp. 723-734). Berlin Heidelberg: Springer-Verlag.Fong, L. H. N., Lee, A. H., Luk, C., Leung, D., and Law, R. (2014). Sharing internship experience on the Internet: A study of tourism and hotel management college students. In Xiang, Z. & Tussyadiah, I. (Eds.), Information and Communication Technologies in Tourism 2014 (pp. 785-797). Switzerland: Springer.Leung, D., Lee, A. H., Fong, L. H. N., and Law, R. (2014). Assessing the visibility of hotels In Smartphones: A case study of hotels in Hong Kong. In Xiang, Z. & Tussyadiah, I. (Eds.), Information and Communication Technologies in Tourism 2014 (pp. 841-854). Switzerland: Springer.Fong, L. H. N., Lee, A. H., Leung, D., and Law, R. (2013). Between online and offline channels: Internship information search by tourism and hotel management college students. In Cantoni, L. & Xiang, Z. (Eds.), Information and Communication Technologies in Tourism 2013 (pp. 519-529). New York: Springer.Special Issue Guest EditorialOkumus, F., Law, R., Fong, L. H. N., Koo, C. & Ye, B. H. (2017). Social media in hospitality and tourism, International Journal of Contemporary Hospitality Management. 29(2), 646-647.Conference ReportFong, L. H. N. & Law, R. (2016), ENTER2016@ Bilbao – eTourism: Empowering Places, Anatolia: An International Journal of Tourism and Hospitality Research, 27(4), 552-554Conference PapersWang, E. Y., Fong, L. H. N., & Lam, D. (2019), Emotions in Online Review and Consumer Response: Future Research Directions in Hospitality and Tourism. Paper presented at the 2019 APacCHRIE & EuroCHRIE Joint Conference, Hong Kong S.A.R., China.Ly, T. P., & Fong, L. H. N. (2018), What factors drive tourists to visit museums: The role of implicit personality belief. Paper presented at The Asia Pacific Tourism Association (APTA) 2018 Annual Conference, Mactan (Cebu), Philippines.Yap, M. H. T., Ineson, E. M., Tang, C. M. F., & Fong, L. H. N. (2014), Chinese Hospitality Students’ Perceptions of Diversity Management. Paper presented at the 12th Asia-Pacific CHRIE Conference, Kuala Lumpar, Malaysia.Fong, L. H. N., Leung, D., & Law, R. (2013). The effect of choice of coupon incentive on consumer reaction: The case of restaurant coupon promotion. Paper presented at the 11th Asia-Pacific CHRIE Conference, Macau S.A.R., China.Leung, D., Sun, L. H. L., & Fong, L. H. N. (2013). Information quality evaluation of hotel websites in Macau: Model development and empirical evaluation. Paper presented at the 11th Asia-Pacific CHRIE Conference, Macau S.A.R., China.Fong, L. H. N., Poon, P. C. M., & Fung, D. S. F. (2013). Chinese customers’ satisfaction with hotels in Hong Kong: Determinants and moderating role of Chinese populations. Paper presented at the International Conference on Tourism Development 2013, Penang, Malaysia.Fong, L. H. N. (2013). Perceived luck in games of chance: Determinants and effect on intention to play. Paper presented at the ENTER Conference 2013, Innsbruck, Austria.Fong, L. H. N., & Law, R. (2012). Locus of control on luck: Theoretical and strategic implications for casino gaming. Paper presented at the First Asia Pacific Conference on Gambling & Commercial Gaming Research, Macau S.A.R., China.Fong, H. N., Lee, A. H., & Ladkin, A. (2011). Decomposition of perception of luck: Gamblers in Macao casino hotels. Paper presented at the 9th Asia-Pacific CHRIE Conference, Hong Kong.So, S. I. A., Dioko, L. A. N., & Fong, H. N. (2010). Is the strategy of attracting both gaming and heritage tourists working for Macao? An implication to destination marketers. Paper presented at the 8th Asia-Pacific CHRIE Conference, Phuket, Thailand.Lam, D., Ozorio, B., & Fong, H. N. (2008). An investigation into the effects of individualism and uncertainty avoidance on per capita gross lottery and casino gambling turnover. Paper presented at the 5th International Conference on Gaming Industry & Public Welfare, Beijing, China.Book ReviewFong, L. H. N. & Law, R. (2014). [Review of the book Managing Airports: An International Perspective, by A. Graham]. Tourism Management, 42, 194-195.Fong, L. H. N. & Law, R. (2013). [Review of the book A Primer on partial least squares structural equation modeling (PLS-SEM), by J. F. Hair, G. T. M. Hult, C. M. Ringle, & M. Sarstedt]. European Journal of Tourism Research, 6(2), 211-213.Trade ArticleFong, H. N. (2006, June). How should Macao develop conference industry? Business Intelligence, 10, 41 (in Chinese). JournalsoAnatolia: An International Journal of Tourism and Hospitality ResearchoAnnals of Tourism Research [SSCI]oAsia Pacific Journal of Tourism Research [SSCI]oComputers in Human Behavior [SSCI]oCornell Hospitality Quarterly [SSCI]oCurrent Issues in Tourism [SSCI]oElectronic Markets [SSCI]oEmerging Markets Finance and Trade [SSCI]oEnvironment, Development and Sustainability [SSCI]oEuro Asia Journal of ManagementoEuropean Journal of Tourism ResearchoEvent ManagementoInformationoInformation & Management [SSCI]oInformation Technology & TourismoInternational Gambling Studies [SSCI]oInternational Journal of Contemporary Hospitality Management [SSCI]oInternational Journal of Environmental Research and Public Health [SSCI]oInternational Journal of Hospitality Management [SSCI]oInternational Journal of Human-Computer Interaction [SSCI]oInternational Journal of Information Management [SSCI]oInternational Journal of Information Technology & Decision Making [SSCI]oJournal of Air Transport Management [SSCI]oJournal of China Tourism ResearchoJournal of Gambling Studies [SSCI]oJournal of Heritage TourismoJournal of Hospitality & Tourism InsightsoJournal of Hospitality & Tourism Research [SSCI]oJournal of Hospitality and Tourism TechnologyoJournal of Hospitality Marketing & Management [SSCI]oJournal of Macau Studies (Chinese)oJournal of Tourism and Cultural Change [SSCI]oJournal of Tourism Research & HospitalityoJournal of Travel & Tourism Marketing [SSCI]oJournal of Vacation Marketing [SSCI]oRegional Science, Policy and PracticeoSage Open [SSCI]oSocial Behavior and Personality [SSCI]oSustainability [SSCI]oTechnological Forecasting and Social Change [SSCI]oTechnologiesoTelematics and Informatics [SSCI]oTourism Management [SSCI]oTourism Management Perspectives [SSCI]oTourism Review [SSCI](for details, see my Publons profile at https://publons.com/author/656952/lawrence-hoc-nang-fong#profile) Conferenceso2020 Annual ICHRIE ConferenceoEuropean Marketing Academy Annual Conference 2020o30th Annual Council for Australasian Tourism and Hospitality Education Conference 2020oENTER Conference 2020oThe Asia-Pacific CHRIE & EuroCHRIE Conference 2019, Hong Kong S.A.R., ChinaoThe Global Travel & Tourism Partnership (GTTP) Annual Conference 2018, Macau S.A.R., ChinaoThe Asia-Pacific CHRIE Conference 2018, Guangzhou, Chinao3rd Global Tourism & Hospitality ConferenceoThe Asia-Pacific CHRIE Conference 2017, Bali, Indonesiao2nd Global Tourism & Hospitality Conferenceo15th Asia Pacific Forum for Graduate Students Research in TourisimoThe Asia-Pacific CHRIE Conference 2016, Bangkok, ThailandoThe Asia-Pacific CHRIE Conference 2015, Auckland, New ZealandoThe 20th Asia Pacific Tourism Association ConferenceoGlobal Tourism & Hospitality Conference and Asian Tourism Forum 2014oThe Asia-Pacific CHRIE Conference 2013, Macau S.A.R., ChinaoThe 16th Pacific Asia Conference on Information Systems, Hochiminh City, Vietnam Book ProposaloRoutledge