个人简介

Academic Qualifications] 2012 -2017 Ph.D/ Tourism Management / Macao University of Science and Technology 2008-2009 Master / International Hotel Management / The University of Queensland, Australia 2004-2008 Bachelor / International Business / Guangdong University of Foreign Studies [Professional Qualifications] 2013 PATAcademy, Certified Asia Pacific Visitor Economy Expert, by PATA Education and Training Committee Areas of Teaching Expertise Club Management Travel Agency Management and Operation Resort ManagementTeaching experiences 2017- Present Assistant Professor/ Faculty of Hospitality and Tourism Management / Macau University of Science and Technology 2015- Present Program Director/ Faculty of Hospitality and Tourism Management / Macau University of Science and Technology 2010- 2017 Lecturer/ Faculty of Hospitality and Tourism Management / Macau University of Science and Technology 2010 Lecturer / School of Chinese / Beijing Normal University, Zhuhai 2009 Lecturer / Global IELTS School, Zhuhai

研究领域

Relationship Quality Hotel Management Tourism Management

Research Grants/Projects 2012-2013 The Study on the Relationship between Tourist Experience and Tourist Satisfaction in Casino Hotels of Macau 2012-2013 The Study on the Strategic Development of Exhibition Industry in Macau

近期论文

[Conference Proceedings] MACAU UNIVERSITY OF SCIENCE AND TECHNOLOGY 澳门科技大学 Faculty of Hospitality and Tourism Management 酒店与旅游管理学院 2 1. Feng, Y., & Lai, I. K. W. (2016). Literature Review on Relationship Quality between Customers and Service Providers. Paper presented at the TOSOK (Tourism Science Society of Korea) Internationnal Tourism Conference 2016 , Pyeongchang. 2. Chu, R., Ma, E., Feng, Y., and Lai, I. K. W. (2015).Understanding Learners’ Intention toward Massive Open Online Courses, Paper presented at the the 8th International Conference of Hybrid Learning, ICHL 2015, Wuhan, China. (EI Compendex list) 3. Feng, Y., Worrachananun, M. &Lai, I. K. W. (2015). Students’ Preferences and Intention on Using Smartphone Education Applications. Paper presented at the International Symposium on Educational Technology 2015, Wuhan.(EI Compendex list) 4. Worrachananun, M, Feng, Y.,& Bi, Z. (2015) A Qualitative Assessment of Student-Centered Approach: High-Level Question Assessment Method among Chinese and Macanese Students in Macao. Paper presented at the International Conference of Educational Innovation Through Technology 2015, Wuhan. 5. Feng, Y. (2015). Students’ Motivation and Satisfaction on Overseas Experience: a Study on International Joint Program in Macau. Paper presented at the The Second International Forum on Tourism Education and Training, Guilin. 6. Feng, Y., Lai, I. K. W., & Zhou, J. (2013). The Influence of Relationship Quality and Exhibition Brand Image on Customer Loyalty: a Conceptual Model. Paper presented at the The 2nd IBSM International Conference on Business, Management and Accounting, Chiang Mai. (the Best Paper) 7. Wang, Y. Q., & Feng, Y. (2013). The Study on the Significance of Difference Between Demographics and Tourist Experience in Macau Casino Hotels. Paper presented at 2013 International Syposium on International Marketing Science and Information Technology , Nanning, 8. Wang, Y., & Feng, Y. (2013). The Study on the Difference Between Themed Casino Hotel and Non-themed Casino Hotel on the Tourist Experience, Satisfaction and After-travel Behavior Intention in Macau. Paper presented at the China Tourism & China Hotel-Branding Forum 2013, Hong Kong.