个人简介

Academic Qualifications 2004 - 2009 Ph.D. in Business Administration, Florida International University, U.S.A. (MIS concentration) 1996 - 1998 Master in Computer Science, Texas A&M University at Commerce, U.S.A. 1994 - 1996 Bachelor in General Business, University of Central Oklahoma, U.S.A. Teaching /Working Experiences 2011 - Present Assistant Professor, Faculty of Hospitality and Tourism Management, Macau University of Science and Technology. 2010 - 2011 Assistant Professor, Department of Hospitality Marketing, Asia-Pacific Institute of Creativity College, Taiwan.2009 - 2010 Assistant Professor, Department of Management Information Systems, Asia-Pacific Institute of Creativity College, Taiwan. 2000 - 2004 Lecturer, Department of Management Information Systems, Asia-Pacific Institute of Creativity College, Taiwan. 1998 - 2000 Programmer, Electronic Data Systems (EDS Taiwan), Taipei, Taiwan. Areas of Teaching Expertise Tourism Information Systems Management (M.S.) Hotel Information System (B.S.) Restaurant Information System (B.S.) Property Management System (B.S.)Membership of Academic Associations and Community Service1. International Committee, The 2018 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology – Fall Session (e-CASE & e-Tech 2018 – Fall Session) to be held at Kyoto, Japan, November 13-15, 2018. 2. Paper Review Committee, the 24th APTA (Asia Pacific Tourism Association) 2018 International Conference to be held at Boracay, Philippines, July 3-5, 2018. 3. International Committee, The 2018 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology (e-CASE & e-Tech 2018) to be held at International House Osaka, April 1-3, 2018.4. Technology Program Committee, the 2018 3nd International Seminar on Computer Technology, Mechanical and Electrical Engineering (ISCME 2018) to be held at Shenzhen, China, August 17-19, 2018.5. Technology Program Committee, the 2017 2nd International Seminar on Computer Technology, Mechanical and Electrical Engineering (ISCME 2017) to be held at Zhuhai, China, September 22-24, 2017. 6. International Committee, The 2017 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology – Fall Session (e-CASE & e-Tech 2017 – Fall Session) to be held at Seoul, Korea, September 5-7, 2017. 7.International Committee, The 2017 International Conference on Business, Internet, and Social Media (BISM 2017) to be held at Tokyo, Japan, August 16-18, 2017.8. Paper Review Committee, the 23nd APTA (Asia Pacific Tourism Association) 2017 International Conference to be held at Busan, Korea, June 18-21, 2017.9. International Committee, The 2017 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology (e-CASE & e-Tech 2017) to be held at International Community House, Kyoto, Japan, April 4-6, 2017. 10. International Committee, The 2016 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology – Fall Session (e-CASE & e-Tech 2016 – Fall Session) to be held at Taipei, Taiwan, October 7-9, 2016. 11. Technology Program Committee, the 2016 International Seminar on Computer Technology, Mechanical and Electrical Engineering (ISCME 2016) to be held at Singapore, July 29-31, 2016. 12. Paper Review Committee, the 22nd APTA 2016 International Conference to be held at Beijing, China, June 1-4, 2016.13. International Committee, The 2016 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology (e-CASE & e-Tech 2016) to be held at Chulalongkorn University, Bangkok, Thailand, April 6-8, 2016. 14. International Committee, The 2016 Taiwan International Conference on Innovation and Management (ICIM 2016) to be held at Taipei, Taiwan, January 13-15, 2016. 15. International Committee, The 2015 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology – Fall Session (e-CASE & e-Tech 2015 – Fall Session) to be held at Kyoto, Japan, September 08-10, 2015. 16. International Committee, The 2015 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology (e-CASE & e-Tech 2015) to be held in to be held at Kuala Lumpur, Malaysia, April 1-3, 2015.17. International Committee, The 2014 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology – Fall Session (e-CASE & e-Tech 2014 – Fall Session) to be held at Meiji University, Tokyo, Japan, November 12-14, 2014. 18. Committee Member, The 2014 International Conference on Experiential Learning in Hospitality and Tourism (ELHT 2014) to be held at Macau, 22-23 May, 2014.19. International Committee, The 2014 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology (e-CASE & e-Tech 2014) to be held at Nagoya, Japan, April 2-4, 2014. 5 20. Committee Member, The 3rd International Conference on E-Business Technology and Strategy (iCETS 2013) to be held at Macau, 27-29 June, 2013. 21. International Committee, The 2013 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology (e-CASE & e-Tech 2014) to be held at Kitakyushu, Japan, April 3-5, 2013.

研究领域

Information Technology Applications in Hospitality and Tourism

Research Projects 1.2016-2017, “Assessing Consumers' Trust of Traditional Hoteling Rating Systems and Crowd-Sourcing Based Rating Systems”, MUST Faculty Research Grants, Received Grant MOP$30,000 (Principal Investigator). 2.2013-2014, “Identify the Secret Formula for a Hit APP in the Tourism Industry”, MUST Faculty Research Grants, Received Grant MOP$30,000 (Principal Investigator). 3. 2012-2013, “Customer Satisfaction and Service Quality in the Hospitality Industry”, Macau Foundation Grants, Received Grant MOP$40,000 (Principal Investigator). 4. 2012-2013, “Measuring Information Technology Center Service Quality from Hotel’s Employees in Macau”, MUST Faculty Research Grants, Received Grant MOP$30,000 (Principal Investigator). 5. 2012-2013, “Telling the Macau Story: Developing a Total Travel Experience Model Application”, Macau Foundation Grants, Received Grant MOP$100,000 (Principal Investigator of Sub Project with Michael Hitchcock & Vincent Cheng).

近期论文

Journal Articles: 1.Chen-Kuo Pai, Te-Wei Wang, Shun-Hsing Chen, & Kun-You Cai (2018) “Empirical Study on Chinese Tourists' Perceived Trust and Intention to Use Biometric Technology”, Asia Pacific Journal of Tourism Research, Volume 23, Number 9, 880–895. 2. Chen-Kuo Pai, Zi Yi Wang, and Shun-Hsing Chen (2017) “Measuring the Effect of Ubiquitous Internet Success on Travelers’ Perceived Value and Overall Tourism Destination Satisfaction”, International Journal of Tourism Sciences, Volume 17, Number 4, 298-315.3. Chen-Kuo Pai, Shun-Hsing Chen, and David Hinds (2016) “Measuring Service Quality in Macau Luxury Hotels Using the QFD Method: a Case Study”, International Journal of Services Technology and Management, Volume 22, Nos. 1/2, 106-119.4. Chen-Kuo Pai, Meng Long Xia, and Te-Wei Wang (2014) “A Comparison of the Official Tourism Website of Five East Tourism Destinations”, Information Technology & Tourism, Volume 14, Issue 2, 97-117.5. Chen-Kuo Pai, Shun-Hsing Chen, and Te-Wei Wang (2014) “An Empirical Study for Measuring Information Technology Department Service Quality from Hospitality's Employees in Macau”, Information Technology Journal, Volume 13, Number 2, 302-309. 6. Shun-Hsing Chen and Chen-Kuo Pai (2014) “Using the QFD Technical to Improve Service Quality in Vegetarian Foods Industry”, International Journal of Academic Research in Business and Social Sciences, Volume 4, Number 2, 162-168. 7. Chen-Kuo Pai, Ronald Lee, Bruce Seaton, David Hinds, and Weidong Xia (2013) “Assessing Deontic Trade-offs: A Conjoint Analysis Approach”, Journal of Computers, Volume 8, Number 7, 1771-1776. 8. Shun-Hsing Chen, I-Ping Wu, and Chen-Kuo Pai (2011) “The Effects of Total Quality Management for Marketing Management and Customer Satisfaction on PA-LV Model”, Yu Da Academic Journal, Volume 28, 99-128. 9. Shun-Hsing Chen, Chen-Kuo Pai, and Fei-Yun Chen (2010) “The Establishment of Appropriate Service Strategy for Banking Industry Customers with Different Value”, International Journal of Services Technology and Management, Volume 16, Number 1, 91-106. Conference Proceedings: 1.Chen-Kuo Pai, Te-Wei Wang, and Ting-Pong Cheng (2017) “Cross-cultural Comparisons of Consumers' Trust of Crowd-Sourcing Based Hotel Rating Systems between Chinese and Indian”, The 82nd TOSOK Ulsan International Tourism Conference (TOSOK 2017), 5-7 July 2017, Hyundai Hotel Ulsan, Ulsan, Republic of Korea. 2. Ting-Pong Cheng and Chen-Kuo Pai (2017) “An Investigation of the Differences in the Content of Online Hotel Reviews on Different Platforms”, The 82nd TOSOK Ulsan International Tourism Conference (TOSOK 2017), 5-7 July 2017, Hyundai Hotel Ulsan, Ulsan, Republic of Korea. 3. Zi Yi Wang and Chen-Kuo Pai (2017) “An Empirical Study Measuring the Effect of Ubiquitous Internet Success on the Travelers' Perceived Value and the Overall Tourism Destination Satisfaction”, The 1st Global Congress of Special Interest Tourism & Hospitality Conference (GLOSITH 2017), 24-26 June 2017, Beppu, Japan. 4. Chen-Kuo Pai, Te-Wei Wang, and Ting-Pong Cheng (2016) “Assessing Consumers’ Trust of Crowd-Sourcing Based Hotel Rating Systems”, The 80th TOSOK International Tourism Conference (TOSOK 2016), 13-15 July 2016, Alpensia Resort, Pyeongchang, Republic of Korea.5. Ting-Pong Cheng and Chen-Kuo Pai (2016) “Investigation of the Critical Factors Affecting the Acceptance of Internet-based Trip Planning Services”, The 80th TOSOK International Tourism Conference (TOSOK 2016), 13-15 July 2016, Alpensia Resort, Pyeongchang, Republic of Korea.6. Chen-Kuo Pai, Te-Wei Wang, and Hai-Yong Pan (2015) “Using Data Envelopment Analysis Method to Establish Performance Profiles for Gaming Operators in Macau”, The 78th TOSOK International Tourism Conference (TOSOK 2015), 1-3 July 2015, The-K Hotel Seoul, Republic of Korea.7. Chen-Kuo Pai, Te-Wei Wang, and Ting Pong Cheng (2014) “Explore the Influenced Factors for Downloading a Travel Mobile Application”, The 2014 Tourism Sciences Society of Korea International Tourism Conference (TOSOK 2014), 2-4 July 2014, Lakai Sandpine Resort, Gangwon-do, Republic of Korea. 8. Shun-Hsing Chen, Chin-Hui Chang, and Chen-Kuo Pai (2014) “Measuring Service Quality in Vegetarian Foods Industry Using the QFD Method: a Case Study”, 2014 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology (e-CASE & e-Tech 2014), April 2-4, 2014, Nagoya, Japan. 9. Chen-Kuo Pai, Shun-Hsing Chen, and Te-Wei Wang (2014) “Mainland Students Satisfaction and Quality of Service in Macau University of Science and Technology”, 2014 International Conference on Service Innovation and Knowledge Value-added, May 8-9, 2014, Taiwan.10. Chen-Kuo Pai, Meng Long Xia, and Te-Wei Wang (2013) “Assessing Official Tourism Website Effectiveness among Five East Asian Countries”, 2nd Annual International Conference on Tourism and Hospitality Research (THoR 2013), 21-22 July 2013, Singapore. 11. Chen-Kuo Pai, Shun-Hsing Chen, David Hinds, and Meng Long Xia (2013) “Measuring Service Quality in Macau Luxury Hotels Using the QFD Method: A Case Study”, The 2013 Tourism Sciences Society of Korea International Tourism Conference (TOSOK 2013), 3-5 July 2013, Sejong University, Seoul, Republic of Korea. 12. Chen-Kuo Pai, Shun-Hsing Chen, Te-Wei Wang, and Meng Long Xia (2013) “Measuring Information Technology Department Service Quality from Casino's Employees in Macau”, The 3rd International Conference on E-Business Technology and Strategy (iCETS 2013), 27-29 June 2013, Macau.13. Michael Hitchcock, Vincent Cheng, and Chen-Kuo Pai (2013) “Taking the Museum on to the Street: Digital interpretation in Macau, Brave New Worlds - Transforming Museum Ethnography through Technology”, 2013 Conference: Brave New Worlds - Transforming Museum Ethnography through Technology, 15–16 April 2013, Brighton, UK.14. Chen-Kuo Pai, Ronald Lee, Bruce Seaton, David Hinds, and Weidong Xia (2012) “Assessing Deontic Trade-offs: A Conjoint Analysis Approach”, 2012 4th International Conference on Information Management and Engineering (ICIME 2012), December 15-16, 2012, Bali Island, Indonesia. 15. Shun-Hsing Chen, Chen-Kuo, Pai, and Fei-Yun Chen (2012) “The Study of Relationships between Service Quality and Loyalty of School for University Freshman”, 2012 Conference in Marketing and Logistics Management, May, 2012, Taiwan. 16. Chen-Kuo Pai, Ronald Lee, David Hinds, and Te-Wei Wang (2012) “Digital Rights Management for eLearning Resources in Multi Culture Echelon Value Chains”, 2012 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology (e-CASE & e-Tech 2012), 2012, Hong Kong.17. Chen-Kuo Pai, Ronald Lee, David Hinds, Weidong Xia, and Bruce Seaton (2011) “How Do People Resolve Dilemmas? Eliciting Subjective Decision Factors”, HICSS, pp.1-10, 2011 44th Hawaii International Conference on System Sciences, 2011, Kauai, Hawaii U.S.A.18. Chen-Kuo Pai, Ronald Lee, David Hinds, and Te-Wei Wang (2011) “Law Abiding Devices: How Should Robotic Vehicles Navigate in a Human World?”, 2011 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology (e-CASE & e-Tech 2011), 2011, Tokyo, Japan.19. Shun-Hsing Chen, Shu-Ting Xu, and Chen-Kuo Pai (2011) “Applying Service Quality Determining Critical Success Factors - An Empirical Study for 85℃ Coffee Chain Stores”, 2011 Conference in Marketing and Logistics Management, Miao-li, Taiwan. 20. Ronald Lee, Chen-Kuo Pai, and Katherine Franceschi (2009) “Simulated Experiential Cultural Learning in Virtual Worlds” presented in 2009 CIBER Business Language Conference, Kansas City, MO U.S.A. 21. Ronald Lee, Chen-Kuo Pai, and Katherine Franceschi (2008) “Simulated Experiential Cultural Learning in Virtual Worlds” presented in 2008 Adult and Community Educators (ACE) of Florida Conference, Ft. Lauderdale, Florida U.S.A. 22. Ronald Lee, Katherine Franceschi, and Chen-Kuo Pai (2007) “Virtual World Technologies for e-Learning” presented in 2007 FIU eLearning Conference, Miami, Florida U.S.A.